Community Support Worker

Mission Statement

Together with people who have experienced mental health problems we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.


Job Title Community Support Worker – Community Support Service
Location Coventry
Salary £19,000 Per Annum
Hours 37  hours per week
Job type Permanent

Are you passionate about making a difference to the lives of people, their families, and their communities?  

Do you believe in empowering people to manage their own mental health and wellbeing?  

Would you like to be part of an inclusive, enabling, honest and effective organisation?  

Our vision is of a society that promotes good mental health for all and that values, as equals, people who experience mental health problems.  


About The Role 

We are currently looking for two Community Support Workers to join our existing team within the Community Support Service. 

You will provide mental health support to service users.  The service is accessed via professional referral and is delivered in the home of the service user, in the community, or via telephone or video link to service users with varying mental health issues, including those with enduring needs.  The service aims to enable people to re-engage with community and gain independence and a good quality of life.  This service is open 365 days per year and includes weekend and evening working on a rota basis.

You Will Have Experience of: 

  • Offering person-centred support interventions to vulnerable adults
  • Providing a wide range of practical and emotional support interventions
  • Support planning and carrying out regular reviews through use of outcomes measurement tools
  • Liaising with a wide range of agencies
  • Excellent communication skills (written, verbal and technological)


Essential criteria include:

  • Experience of working with adults with mental health issues
  • Experience of carrying/being responsible for a caseload and working with service users in a mentoring/support role
  • Experience of working with vulnerable people to address complex emotional and multiple support needs
  • Experience of carrying/being responsible for a caseload and working with service users in a mentoring/support role
  • Experience of using electronic database systems and information technology


    What We Can Offer You

    The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees:

    • Annual Leave – 25 days plus bank holidays plus an extra day for every 2 completed holiday years’ service, to a maximum of 5 additional days after ten holiday years of service (pro-rata).
    • Wellbeing Day – Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing.
    • Life Insurance Policy – All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy.  You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75th birthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind.
    • Employee Development – Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means.
    • Flexible Working – A range of options available for all employees, after completing 26 weeks of service, dependent on role and responsibilities. This includes, working patterns, working in CWM venues, and working remotely.
    • Pension – Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option.
    • Sick pay – On passing the probationary period, Coventry and Warwickshire Mind employees will be entitled to paid sick leave.


    Closing date:  12 Noon, Friday 26th November 2021

    Interview Date:  2nd & 3rd December 2021

    For an application form and full job description please use the links below.

    Please see the Job Description for this role.  If  you are interested in this post, please read the Guidance Notes before completing the Application Form  and Equal Opportunities Form

    Please note:

    Only successful applicants will be notified.

    We reserve the right to close the application window early and without notice should a suitable number of applications be received.


    Coventry and Warwickshire Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

    Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.